Online Help Desk


Online Help Desk


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Online Help Desk


Terms and Conditions

1. About the Website

1.1. Welcome to https://onlinehelpdesk.com.au/ (the ‘Website’). The Website provides you with an opportunity to browse and purchase services that have beest listed through the website (the ‘Services’). The website provides this service by way of granting you access to the content on the Website.

1.2.  The Website is operated by Onlinehelpdesk Pty Ltd (ABN: 89 635 481 248), herein referred to as “Onlinehelpdesk”. Access to and use of the Website, is provided by Onlinehelpdesk. Please read the terms and conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the terms, you must cease usage of the Website, Products/Services or any of the Purchase Services, immediately.

1.3.  Onlinehelpdesk reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Onlinehelpdesk updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of Terms

2.1. You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Onlinehelpdesk in the user interface.

3. Permission to use the website

3.1. You are permitted to use this website, for legal purposes only. You must not misuse this website.

3.2. You must not:

(a) commit or encourage someone else to commit a criminal offence;

(b) transmit or distribute a virus, trojan, worm, or any other material which is malicious, or harmful, in breach of confidence or in any way offensive or obscene;

(c) hack into or attempt to breach any aspect of the website;

(d) use or attempt to use any other person’s account;

(e) add a payment method to your account unless you are legally entitled to use that account;

(f) order goods for the purpose of resale to third parties – your permission to use the site is for personal use only;

(g) corrupt data;

(h) cause annoyance to other users;

(i) infringe upon the rights of any other person’s proprietary rights;

(j) send any unsolicited advertising or promotional material;

(k) attempt to reverse engineer, copy or infringe on our intellectual property rights (including copyright) in the content on the website or the technology used to make it available to you; or

(l) attempt to affect the performance or functionality of any computer facilities of or accessed through the website.

3.3. A breach or violation of any of these terms may result in an immediate termination of your use of the website and we may also instigate enforcement action or investigation without further notice to you.

3.4.We reserve the right to refuse access to the website to any person, for any reason. We don’t offer any assurances to you as to the maintenance of your access to the website. You may experience a disruption of service if there are issues with technology or for any other reason. We disclaim any liability for loss arising out of access to the website being refused, either by us or by a disruption attributable to the technology we use, to the maximum extent permitted by law.

4. Registration to use the Purchase Services

4.1. To access the Purchase Services, you must first submit a ticket as a user of the Website, or make an email request to complaints@onlinehelpdesk.com.au. As part of the registration process, or as part of your continued use of the Purchase Services, you may be required to provide personal information about yourself (such as identification or contact details), including:

(a) Name;

(b) Telephone number; and

(c) Email address.

(d) A brief description of what has occurred.

4.2. You warrant that any information you give will always be accurate, correct and up to date.

4.3. You may not use the Purchase Services and may not accept the Terms if:

(a) You are not of legal age to form a binding contract; or

(b) You are a person barred from receiving the Purchase Services under the laws of Australia or other countries in which you are a resident or from which you use the Purchase Services.

5. Your use of the Website

5.1. When you use the Website you are solely responsible for the consequences of your decision to share information with us. By using the website, you are permitting us to use your content without attribution, payment or any other commitment to you and you are representing that you are not violating or infringing anyone else’s rights in doing so. You must not rely on us for the accuracy, completeness, validity for fitness for the purpose of the content on the website.

5.2. You are welcome to embed links to our website in your website, however you may not suggest a relationship between parties without our permission.

5.3. Your use of the website does not confer any rights, title or interest in the intellectual property right subsisting in the content on the website. We do not grant any such rights to you. We reserve all of our rights in the content.

6. Placing Orders on the Website

6.1. When you order a service, you will be committing to purchase the product/service, at the price outlined. We do not represent that the product/service will be maintained for sale on the terms you have agreed to, for other customers or at other times.

6.2. All charges displayed on our website are in Australian dollars. You must also pay GST, postage and any other charges displayed on the ‘checkout’ page in connection with your order.

6.3. Your payment method will be used to take your payment. You must ensure that your payment details are kept up to date. We reserve the right to validate your payment details before providing you with the product. We undertake security checks from time to time.

6.4. When you complete your order on the website, we will acknowledge your order by sending an email to you. This acknowledgement is a courtesy only. It does not create a legal agreement for the sale of the goods you ordered between you and us. When we receive your order, we will confirm it by a separate email to you. When we do so, a binding legal contract for the sale of goods will have formed. We will take your payment at this point. We are not obliged to accept your order. You acknowledge that there may be circumstances in which we may not be able to fulfil it (for example, if we no longer have stock available for purchase).

6.5. If we confirm your order and find that we are unable to complete it, we will refund the payment for your order and notify you of the cancellation.

6.6. We will have your order delivered to your specified delivery address. If you are not home, and our delivery partner determines that leaving the order at your home or business is unsafe, our delivery partners may take your order to a collection point (such as a post office or convenience store).

6.7. If we are unable to deliver your order after making reasonable efforts to do so, we may cancel your order, and will issue you a refund for the purchase price, after deducting reasonable delivery fees.

6.8. Risk passes to you when the order is delivered. This means the time when our delivery partners leave the product at your specified address. Risk for loss, theft and damage to the goods passes to you at this point.

7. Third Party Content and Services

7.1. We may incorporate content created by third parties on the website. We do not verify the accuracy, completeness or validity of third party content and you must not rely on us in that context.

7.2. In particular:

(a) Information about products available for purchase on the website is provided to us by third party merchants and suppliers. Except as required by law (including Australian Consumer Law), we are not responsible for errors, inaccuracies or misstatements provided to us by third parties; and

(b) We use third party delivery services to send goods to you. We aim to deliver goods to you at the times indicated in the confirmation of your order, but there may be circumstances where this is not possible.

7.3. If you follow a link to a third party website from our website, then your use of that other website will be subject to separate terms and policies. We are not responsible for managing third party websites and have no obligation to you in connection with your use of third party content.

8. Errors and Inaccuracies

8.1. If you see an error on our website, whether it’s a typographical or substantive issue, we’d be grateful if you let us know. We reserve our right to correct errors, however they arise and we are not responsible for any reliance you may place on inaccurate information. We will do our best to address issues when we become aware of them.

8.2. You acknowledge that due to the limits of the technology we use, there may be some variance between the images of the products depicted on the website and the products themselves. For examples, colours may appear differently in your browser.

8.3. If you make an error in submitting an order on the website, please contact support@onlinehelpdesk.com.au. We may be able to assist you in addressing the error. We do not represent that we will be able to cancel your order with immediate effect and you may be liable for some charges in connection with a cancellation.

9. Copyright and Intellectual Property

9.1. The website, the Purchase Services and all of the related products/services of Onlinehelpdesk are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Onlinehelpdesk or its contributors.

9.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Onlinehelpdesk, who grants you to a non-exclusive, royalty free, revocable license whilst you are a member to:

(a) Use the Website pursuant to the Terms;

(b) Copy and store the Website and the material contained in the Website in the your device’s cache memory; and

(c) Print pages from the Website for your own personal and non-commercial use.

9.3. Onlinehelpdesk retains all rights, title and interest in and to Website and all related Purchase Services. Nothing you do on or in relation to the website will transfer any:

(a) Business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright; or

(b) A right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

(c) A thing, system or process that is subject of a patent, registered design or copyright, to you.

9.4. You may not without the prior written permission of Onlinehelpdesk and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

10. Privacy

10.1. Onlinehelpdesk takes your privacy seriously and any information provided through your use of the Website is subject to Onlinehlpdesk’s Privacy Policy, which is available on the Website.

11. General Disclaimer

11.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

11.2. Subject to this clause, and to the extent permitted by law:

(a) All terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(b) Onlinehelpdesk will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise

11.3. Use of the Website and the Purchase Services is at your own risk. Everything on the Website and the Purchase Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Onlinehelpdesk make any express or implied representation or warranty about the Purchase Services or any products or Purchase Services (including the products or Services of Onlinehelpdesk referred to on the Website, includes (but is not restricted to) loss or damage you might suffer as a result of any of the following::

(a) Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(b) Failure of performance, error, omission, the accuracy, suitability or currency of any information on the Website, the Products, or any of its Purchase Services related products (including third party material and advertisements on the Website);

(c) Costs incurred as a result of you using the Website, the Purchase Services or any of the products/services of Onlinehelpdesk; and

(d) The Purchase Services or operation in respect to links which are provided for your convenience.

12. Important notice

12.1. To the extent permitted by law (including Australian Consumer Law) you acknowledge and agree that:

(a) The website is provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied;

(b) Your rights in the event of our failure to comply with these terms is limited to the direct cost of your order. The maximum amount you can recover in such circumstances is limited to the amount you paid for your order. We will not compensate you for and exclude all liability for consequential losses (however arising).

(c) Any reliance on any content is at your own risk;

(d) We will not be responsible for inaccuracies or errors caused by incorrect information supplied to us by third parties;

(e) You must make your own assessment as to the suitability of the content of the website before you act on that decision.

(f) In the event of the sale of our assets or the event of our insolvency, your information may be transferred to a third party buyer without notice to or consent from you;

(g) You must indemnify us from and against any and all claims arising out of your use of the website.

12.2. These terms are governed by the laws of Victoria, Australia and you consent to its non-exclusive jurisdiction of the courts of Victoria.

12.3. These terms and the privacy policy represent the entire agreement between you and us. They apply as amended from time to time. In respect of any order placed, the terms that are published on the website at the time you place your order will apply to that order.

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