Online Help Desk
When browsing the web or accessing emails, it’s important to take measures to ensure your data and personal information is protected. But it can be hard to know how far to go – do you need more than just password encryption, for example? You also need to know what to do if you suspect malware on your device. We can answer both these questions… and many more.
Online Help Desk
Did a ‘contact’ just email you an attachment that must be opened NOW? Was that important client email deemed suspicious by your computer – and end up straight in junk?
These situations demonstrate that even if you’re not handling sensitive information or regularly entering your credit card details online, you still need protection for your device.
Sometimes this will be pre-installed, but it’s not always easy to know.
With a team like Online Helpdesk at your disposal, we can help you keep your device secure – or take remedial action if you suspect it may be infected with malware.
Privacy & Security
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Privacy & Security
Is your computer security in tiptop shape?
How to keep your device virus-free – and your data secure
► With a team like Online Helpdesk at your disposal, we can help you keep your device secure – or take remedial action if you suspect it may be infected with malware.
We can Help you...
Keep your data private and safe from hackers
Protect your system using anti-virus/anti-malware/anti-spam software, firewalls, VPNs and password wallets
Determine whether your device has pre-installed security – and if it needs updating
Check whether your computer automatically scans for harmful software (or if you need to do this manually)
Prevent your security software from incorrectly deeming safe information as unsafe
Find the best security software for your needs and help you install and set it up
Need help?
Got a question?
Need URGENT security help?
Got a security question?
Why choose Online Helpdesk for help with security?
We value security as much as you do
If we connect with your device to troubleshoot your issue remotely, we do so via a trusted source. That way, your information remains the way it should – completely protected.
We’re a one-stop shop for security needs
After we help you determine which security software is best for your needs, we can help you purchase it from our online store. We’ll also walk you through the installation and setup, too.
We can help you overcome potential risks
We don’t just help you install security software. We can also step in if you suspect your device has been infected with a virus. We’ll remotely scan your computer, diagnose the issue and address it as quickly as possible.
Whatever your security question, we can uncover the answer!
- Have I already got security software on my computer?
- Has my security software expired or is it still current?
- My security software trial has expired. Will the new licence be a one-off fee or subscription?
- What’s the best security software to buy?
- Where is the best place to source security software from?
- What does my security software actually protect me against?
- How do I store my private or confidential customer data securely?
- Does my software complete automatic security scans or do I need to do so manually?
- How do I prevent my security software incorrectly classifying things as ‘unsafe’?
- Why are annoying advertisements popping up on my screen?
- What’s the difference between a bug, spam, virus, trojan or Denial of Service (DOS) attack?
- How do I recognise suspicious activity on the web?
- My employer says I need a secure connection. What exactly does this entail?
Need help?
Got a question?
Need URGENT security help?
Got a security question?
