Online Help Desk


Did you know that your modem or router connects your devices to the internet? They can also form part of a shared network. And how they are configured can determine who has access to your network – and from where. So if you need help navigating any of these issues, Online Helpdesk is here to step in.

Online Help Desk


Routers and modems are all geared towards providing your network with internet.

But that also means they can affect your internet speed, the specific people and devices that can access your network – and how far your connection reaches.

So if you need help with any of these issues, we’re only a phone call away.

Network connections: modem/router

We'll check every link in the connectivity chain

YOUR FIRST 5 MINUTES ARE FREE!

So, if your issue is quick and easy to resolve,
you won’t even need to pay a cent!

Help me now

If you need help right away.  Call Us on 1300 060 000 or Submit a Ticket here and we will get you back up and running…

Network connections: modem/router

Ensure optimal network connections in your home or office

Did you know that your modem or router connects your devices to the internet? They can also form part of a shared network. And how they are configured can determine who has access to your network – and from where. So if you need help navigating any of these issues, Online Helpdesk is here to step in.

The source of your connectivity problems: modems and routers

Routers and modems are all geared towards providing your network with internet. But that also means they can affect your internet speed, the specific people and devices that can access your network – and how far your connection reaches.

► So if you need help with any of these issues, we’re only a phone call away.

We can Help you...

Set up and configure your router or modem

Hide your network from people outside your household or business

Troubleshoot a weak or non-existent signal

Got a question?

Need URGENT modem or router help?

Got a connectivity
question?

Why choose Online Helpdesk for router or modem assistance?

We can solve your
problem remotely

Reliable, fast internet is the backbone of productivity. So when you’ve got router or modem troubles, you don’t have the time to wait for a technician to come out. We’ll diagnose your problem remotely – and resolve it as efficiently as possible.

We’re serious
about security

You want to keep your network safe from hackers. That’s why we help you set up water-tight security. And when we dial in to help you out, we terminate our access the moment your issue’s solved.

We’re equipped to overcome any connectivity problem

Our suite of robust tools allows us to check every link in the connectivity chain – to determine the source of your problem. And because we’re familiar with a range of different modems and routers, we can help troubleshoot any issues yours may be creating.

Whatever your modem or router question, we can uncover the answer!

  1. How do I hide my network so people outside my home or business can’t access it?
  2. How do I protect my network from being hacked?
  3. Why is my connection slow or dropping out?
  1. How do I connect a device to my network?
  2. What is a modem and how does it work?
  3. What is a router and how does it work?

Got a question?

Need URGENT modem or router help?

Got a connectivity
question?